Help & FAQ

Please get in touch with us via our contact form. We will get back to you as soon as possible to find a solution.

You will usually receive your order confirmation within a few minutes of completing your order. Please also check your spam folder.

In some cases it may take a little longer. If you have not received a confirmation after 24 hours, please contact us using our contact form.

No, there is no minimum order value with us. You can shop at any time regardless of the order value.

You can view the current status of your order at any time in your customer account under the "Orders" tab. After successful dispatch, you can also find your tracking number here.

If you have ordered as a guest, please contact us via our contact form.

Yes, you can also place an order as a guest without creating a customer account.

You will receive all important information about your order by e-mail.

Cancellation is only possible as long as your order has not yet been dispatched. To cancel your order, please contact us via our contact form or reply directly to your order confirmation by email.

Once your order has been dispatched, cancellation is no longer possible. In this case, you can return the goods after receipt within the scope of our right of cancellation.

If your order has not yet been dispatched, you can cancel it and then place the correct order. Please contact us as soon as possible via our contact form or reply directly to your order confirmation by e-mail.

If the order has already been dispatched, you can return the item after receipt within the scope of our right of cancellation and place a new order.

If you realise that your name or address has been entered incorrectly in the order, please contact us as soon as possible via our contact form or reply directly to your order confirmation by email.

Delivery package: 4,95 €

Delivery bulky goods: 9,95 €

Shipping: free of charge within delivery area / 49,95 € outside delivery area

Forwarding delivery within our delivery area is free of charge. To determine whether your delivery address is within our delivery area, enter your postcode in the shopping basket. If your address is outside our delivery area, the following delivery costs apply: 49,95 €.

For immediately available goods:

Delivery time parcel / bulky goods: 3 – 5 working days

Delivery time shipping: 8 – 14 working days

For ordered goods, the delivery times are displayed directly on the product or in the shopping basket.

We work with our partner DHL for the delivery of parcels and forwarding goods.

Yes, as soon as your order has been dispatched, you will receive a dispatch confirmation by email. This contains one or more consignment numbers, which you can use to track the current status of your delivery online at any time.

We currently only deliver to Germany and Luxembourg. Unfortunately, delivery to other countries is currently not possible.

Yes, you can add the assembly at a later date as long as your order has not yet been dispatched. Please contact us via our contact form or reply directly to your order confirmation by email.

The cost of assembly depends on the particular piece of furniture:

Yes, we offer to take away and dispose of your old furniture for an individual surcharge. Please contact us via our contact form.

As standard, goods are delivered to the front door. If space permits, the delivery team can also bring the furniture to the desired room at no extra charge. This is at the discretion of the local forwarding agent.

Yes, you have various options for adjusting the delivery date:

Parcelled goods: You can customise the delivery options directly in the DHL app or via shipment tracking. For example, select a preferred delivery day.

Forwarding goods: If your order has not yet been dispatched, we can delay delivery for you. Please contact us in good time via our contact form or reply directly to your order confirmation. As soon as the forwarding agent has received your order, they will contact you to arrange a suitable delivery date. Please note, however, that the carrier will not store the goods for a longer period of time.

This depends on the type of delivery.

Parcel goods: Your parcel will either be left with a neighbour or taken to a DHL branch / parcel shop. Your parcel will be held there for you to collect for up to seven working days.

Forwarding goods: The forwarding agent will contact you in advance to arrange a delivery date. If one delivery attempt does not work, the carrier will make another delivery attempt.

Yes, you can have your order delivered to a DHL packing station or collection point if it is a parcel shipment. You can either specify a Packstation or collection point as the delivery address during checkout. Alternatively, you can also select a corresponding delivery option in the DHL app after shipping.

If your delivery is damaged, incomplete or faulty, please contact us as soon as possible using our contact form.

In order to be able to process your enquiry quickly, please state your order number and, if possible, add photos of the damaged goods or packaging. Our customer service will immediately find a solution for you.

Please get in touch with our customer service team using our contact form. We will try to help you as soon as possible.

In order to process your complaint quickly, we need the following information from you:

- Your order number

- A brief description of the problem

- Photos of the product concerned

Please send this information via our contact form. Our customer service team will get in touch with you as soon as possible.

This depends on the individual case. After checking your complaint, our customer service will inform you how to proceed. Small items are usually returned with a return label. Forwarding goods are usually collected by the forwarding agent.

Depending on the situation, we will either offer you a free exchange of the item or a refund. You are welcome to let us know your preferred solution when you report the complaint.

You have 14 days to return your products.

You can create your DHL return label or use the DHL QR code directly. Then simply hand in your parcel at a DHL branch.

Return address: Möbel Ehrmann, Gustav-Hertz-Straße 2, 76829 Landau in der Pfalz

Shipping: Please contact our customer service via our contact form with the subject "Returns". Our service team will inform you about the next steps. The return costs are 79 €.

You can return your order within 14 days of receipt. Please report your return via our returns portal or via contact form. Please note that the goods should be returned unused and in their original packaging.

Yes, the return costs depend on the shipping method. The return costs are 2,95 € for parcel shipping and 79 € for forwarding. These costs are deducted directly from the refund and do not have to be paid in advance.

Yes, for parcel goods you can return your parcel to a DHL branch, Packstation or pick-up point.

If you would like to return a forwarding agent's goods, please report the return via our contact form. After your enquiry, our forwarding agent will arrange a collection date with you. The return costs for forwarding goods are 79 €.

Yes, you can also return individual items from your order. You can either register this directly in our returns portal or contact us via our contact form.

As soon as we have received and checked your return, the refund will be made promptly to the payment method originally used.

The refund will only be made using the same payment method that you used for your order. You will receive an email when we have requested your refund.

You can pay with PayPal, pay later/pay by instalments, credit card, SEPA direct debit, Google Pay, Apple Pay, purchase on account.

Yes, we offer PayPal instalment purchase for orders from 99 € up to a maximum of 10,000 €. You can select instalment payment directly in the order process.

Yes, we offer purchase on account via our service provider RatePay. Please note that the invoice will not be transferred to us, but directly to RatePay. You will receive the payment request directly from RatePay by e-mail.

If your payment fails, the order will be automatically cancelled and the order will not be processed further. If you are unsure whether your order was successful, please contact us via our contact form.

We ask you to place a new order in the event of a failed payment.

You can easily redeem your promotional code in the shopping basket. Under "Promotion / Voucher" you have the option of adding a promotional code to your order. The discount will be displayed in the shopping basket after successful redemption.

You can redeem your voucher in the shopping basket. Under "Promotion / Voucher" you have the option to enter your voucher code and the corresponding PIN.

For multiple promotional codes, please read the terms and conditions of the promotion. Vouchers can be redeemed independently. Please note that a voucher cannot be redeemed in instalments.

Unfortunately, it is no longer possible to redeem a voucher after the order has been completed.

Yes, you can buy gift vouchers from us online. To purchase a gift voucher, visit our gift voucher shop here: www.gutscheine.moebelehrmann.de

You can easily create your customer account via our website. To do this, either go to the navigation and select register, or select in the order process that we create an account for you.

If you have problems logging in, please try resetting your password. You can reset your password directly on the login page by clicking on "I have forgotten my password." Reset. If you are still having difficulties, please contact us via our contact form.

You can easily change your password in your customer account. To do this, go to the "Personal profile" tab in your customer account and then click on "Change password".

Yes, you can change your email address directly in your customer account. To do this, go to the "Personal profile" tab in your customer account and then click on "Change e-mail address".

If you would like to delete your customer account and have your stored data deleted, please contact us using our contact form.

You can unsubscribe from receiving advertising at any time. For the newsletter, please click on "Unsubscribe newsletter" at the bottom of a newsletter. For postal advertising, please contact us via our contact form.

You can find our opening hours at the locations.